Refund policy

Return and refund policy

We want you to love your nails. If something isn't right, here's how returns and refunds work.

Returns

You can return unopened, unused press-on sets within 14 days of delivery for a refund. For hygiene reasons, we can't accept returns of sets that have been opened, tried on or applied.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including any shipping costs.

How to start a return

1. Contact us through our contact page with your order number and the item you'd like to return.
2. We'll reply with return instructions and the return address.
3. Ship the unopened item back in its original packaging.

Items sent back without first contacting us can't be accepted.

Return shipping

For change-of-mind returns, you're responsible for return shipping costs. If the return is because of our mistake, we'll cover return shipping.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund.

Exchanges

The fastest way to get a different set or size is to return the unopened item and place a new order.

Final sale items

Gift cards and items marked final sale can't be returned unless they arrive damaged or defective.

Questions

Reach us anytime through our contact page.